mr66 Frequently Asked
Questions and Answers

If your connection drops during a game, the server continues to record the session. When you reconnect and log back into mr66, you will see the game has been settled with its final result. If there is a loss or penalty you believe is incorrect, contact us via Live Chat with the relevant Transaction ID and we will look into it.

You can access and play mr66 directly from your phone browser without downloading an app. It works well on Chrome, Safari, and Samsung Internet. The platform is built with a responsive design for mobile phones, so you can play without a large screen and have full access to Live Casino and Slots games.

If you are using Chrome, tap the menu (⋮) at the top right, go to Settings → Privacy and Security → Clear Browsing Data, select Cached images and files, and clear them. On Safari, go to Settings → Safari → Clear History and Website Data. After clearing the cache, open mr66 again — the slow loading should normally be resolved.

In Chrome, open mr66.mom, tap the browser menu (⋮), and select "Add to Home screen". In Safari, tap the Share icon (□↑) and choose "Add to Home Screen". The mr66 icon will then appear on your home screen and you can open it directly like an app. No download needed — open it anytime with ease.

mr66 runs well on Android and iOS phones, tablets, and Windows or Mac computers. Supported browsers include Chrome, Firefox, Edge, and Safari — using the latest version is recommended. Android 8.0 or iOS 12 and above with a good internet connection will give you a smooth playing experience.

Log in to your mr66 account, go to the Deposit page, and select Wave Money. Transfer the required amount to the Wave Money number provided, then fill in the Transaction reference on the submit form and confirm. The minimum deposit is 10,000 Ks and it will normally appear in your account within a few minutes.

When depositing with KBZPay, check the mr66 Deposit page for the KBZPay number provided and transfer to that number only — do not send to any external number not shown there. Enter your mr66 username in the Remark / Note field of the KBZPay app, as this helps the funds appear quickly. The minimum amount is 10,000 Ks.

mr66 does not charge any fees on deposits from our side. However, the transfer fee policy of the payment service you use (KBZPay, Wave Money, AYA Pay) may vary, so please check their app or website. The amount that appears in your mr66 account will equal the amount you sent.

mr66 currently has three deposit methods — KBZPay, Wave Money, and AYA Pay. These three e-wallets are the most widely used and fastest options for players in Myanmar. For further information about direct bank transfers, please ask via Live Chat. The minimum deposit is 10,000 Ks.

If your deposit has not appeared yet, please check the following: whether you have a Transaction ID or slip, whether the reference number on the mr66 Deposit form is correct, and whether the payment app shows "Successful". Contact mr66 Live Chat with those details and our team will check it for you quickly.

On the mr66 Login page, tap the "Forgot Password" link. You can request a verification code using your registered phone number or email. If you do not receive the code, contact mr66 Live Chat to verify your identity and have your password reset — support is available 24/7.

Updating personal information is a high-security process, so it cannot be changed directly in profile settings. Please contact mr66 Live Chat, complete an identity verification, and the support team will make the change for you. This is to protect your account from unauthorized access.

Under mr66's rules, only one account per player is allowed. If two accounts are found, your games may be suspended or your bonuses cancelled. If you need to change your phone number or email, contact the support team via Live Chat first.

A username must be 4–16 characters and can include Latin letters and numbers. Usernames based on religious names or offensive words are not allowed. Your password should be more than 8 characters and include uppercase letters, lowercase letters, and numbers — never share your password with anyone. Remember — mr66 staff will never ask for your password.

At mr66, withdrawals are normally completed within 5 to 30 minutes. This is the transfer time to your e-wallet (KBZPay, Wave Money, AYA Pay), and the exact time your funds arrive may also depend on their own processing. The minimum withdrawal amount is 30,000 Ks.

If you receive mr66's 120% welcome bonus (up to 200,000 Ks), you must wager the bonus amount 25 times before you can withdraw your winnings. For example — a 20,000 Ks deposit earns a 24,000 Ks bonus, making the wagering requirement 24,000 × 25 = 600,000 Ks. Only after completing the wagering requirement will you be able to withdraw your bonus winnings.

Under mr66's withdrawal policy, funds can only be sent to a wallet registered in the same name as the account holder. This is done to prevent money laundering and to protect your financial security. Sending to a family member's or friend's wallet is not allowed.

mr66's withdrawal processing time of 5 to 30 minutes applies 24 hours a day, 7 days a week. There are no closures for late-night hours or public holidays. However, if more than 30 minutes have passed, you can contact Live Chat with your transaction reference to check — the support team is available 24/7.

Yes, you can withdraw via AYA Pay at mr66. Select AYA Pay on the withdrawal form and enter your AYA Pay phone number (the number registered under your name). The minimum withdrawal amount is 30,000 Ks — requests below that amount cannot be submitted.